FAQ of Magic DVD Copier

Answers:

Q: Why is my registration code invalid?
A: First, please ensure you have installed Magic DVD Copier but not our another product Magic DVD Ripper.
Secondly, you have to enter your user name and registration code exactly as what you got. I strongly recommend you copy/paste(Ctrl+C/Ctrl+V) them.

Q: I lost my registration code. What can I do?
A: Feel free to contact us by sending an email to support@magicdvdripper.com. If you've changed your email address, please tell us your email address you used when you purchased.

Q: How can I upgrade my software?
A: You can download the latest version from the download page. And then you can simply update it by installing the latest version over the older one. Please close the old version when installing. And doing this will retain your registration information and configuration.

Q: How to burn a DVD from hard drive to blank DVD?
A: Please click Browser button beside “Source:” box to choose the "VIDEO_TS" folder of the DVD on your hard drive. And then insert a blank DVD to burn. Please note: the "VIDEO_TS" folder on hard drive must include whole DVD-Video files.

Q: How to make multiple copies of a DVD without reduplicate reading?
A: First, please click the button on the top and right of the main window. Then click "Config...". The configuration window will popup. Please check the option "Prompt if burning multiple copies" in the Burning page. Then click OK.
Then please copy your DVD. After the first copy is completed, our program will prompt you if you want to make another copy. Please insert a new blank disc and choose Yes.

Q: How to add a password to the copied DVD?
A: Please click the button on the top and right of the main window. Then click "Config...". The configuration window will popup. Please check the option "Add a password to your copied DVD" in the Copy page, and type in the password you wanted in the "Input password" and "Confirm password" box. Then click OK. With the option checked, Magic DVD Copier will add the password to all copied DVDs. When you playback the copied DVDs, you'll be required to enter the password.

Q: How to configure the settings of Magic DVD Copier?
A: Please click the button on the top and right of the main window. Then click "Config...". The configuration window will popup. Then you can adjust the options according to your need.

Copy
• Always ignore read errors - It will ignore all read errors if your DVD has been scratched.
• Remove UOP (User Operation Prohibited) - It will remove all UOPs. So you can do any operation (such as skip to next/previous chapter, fast/back forward, etc.) when playing any section of the copied DVD.
• Always keep DVD menu while splitting - It will always keep DVD menu on disc 2 when splitting DVD9 movie to 2 4.7 GB blank DVDs. This option is only valid when you choose "DVD9 to 2 DVD5" mode.
• Leave at least 32k between IFO and BUP - It will add 32 KB dummy data between VIDEO_TS.IFO and VIDEO_TS.BUP if there isn't VIDEO_TS.VOB. Usually you needn't check the option.

Burning
• Burning engine - Magic DVD Copier includes two internal burning engines. And it can also use Nero burning engine if you have Nero installed. If a burning engine isn't compatible with your DVD burner, you can choose another burning engine.
• Set write speed before burning - It will let you choose the burning speed before burning.
• Set once then keep the speed - It will keep the burning speed you used last time.
• Temporary directory - When copying a DVD to blank DVD, our software need copy it to the temporary directory first.
• Clear Temporary directory when finished - It will automatically clear the temporary directory after burning. If you want to burn multi DVDs, please uncheck the option.

Compression
• Compress DVD9 to fit on a 4.7GB disc - Prompt you when copying DVD9 movie.
• Custom target size - If the compressed movie is still large than 4.38 GB, please check the option and set a lower value like 4200. After compressed the DVD, you can uncheck the option to get higher quality.

Misc
• Enable sound events - It will play a sound when finished or error occurred.
• Check IDE transfer mode - Check if the DMA mode of your DVD drive is enabled automatically every time Magic DVD Copier starts.
• Keep last copy mode - Remember the copy mode you chose last time.
• Keep last language selection when choosing main movie - Automatically set audio and subtitle according to the language you chose last time.
• Skin - If you want to use Windows standard interface, you can choose None here.
• Auto-update decryption file - If this option is checked, Magic DVD Copier will automatically check if there're new decryption files on the sever and then download them to your PC in the background every time it launches.

Q: I got a read error message, what can I do?
A: The read error message means the DVD has been scratched or there is a new protection. First, please ensure you have installed the latest version of our software. You can visit http://www.magicdvdripper.com/download.htm to check if there is a new version released.
Secondly, please check if the surface of the DVD is clean and scratch-less. If the DVD has been scratched slightly, please click "yes" when our program prompt you to ignore read errors. And if possible, you can try to copy it from another DVD drive or computer.
If the DVD is a new released movie and you are sure it hasn't been scratched, it may have a new copy protection. Please click the button on the top and right of the main window, then click "Export ifo files" to export the IFO files of the DVD. Then send the exported file to support@magicdvdripper.com. We'll attempt to fix it as soon as possible.

Q: I got "Error occurs when recording" message. What can I do?
A: It means there was a burning error. Usually the problems can be solved by following these guidelines.
(1) Use a slower burning speed. The slower the burning speed, the better the burning quality. So using a lower burning speed may solve this problem. Please check "Set write speed before burning" option in the config window. And then before the recording process, a window will pop up for you to choose the burning speed.
(2) Try a different media. Your DVD burner may not be compatible with your media. To check if the media you are using is highly compatible with your burner, please visit http://www.dvdrhelp.com/dvdwriters to see what users think about the burner and media you are using.
(3) Make sure the firmware of your DVD burner is up to date. Most burning errors can be solved by updating firmware. You can download the latest firmware from the website of your DVD burner's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx. But please note: flashing your burner with incorrect firmware will also cause your burner doesn't work normally. So please be careful and make sure you have downloaded the correct firmware.

If the above ways still can't solve your problem, please click the button on the top and right of the main window, then click "Export log file" to export the log file of our program. Then send the exported file to support@magicdvdripper.com. We'll give you more help.

Q: There was not any error, but the copied DVD can't be played well on my DVD player. What can I do?
A: Please try to play the burned disc on your computer and other DVD players. If it can be played well on your computer while not on your DVD player, it seems that the media is poorly supported by the burner and/or the DVD burner has some hardware/firmware issues. The following guidelines may solve your problem.
(1) Use a slower burning speed. The slower the burning speed, the better the burning quality. So using a lower burning speed may solve this problem. Please check "Set write speed before burning" option in the config window. And then before the recording process, a window will pop up for you to choose the burning speed.
(2) Try a different media. Your DVD burner may not be compatible with your media. To check if the media you are using is highly compatible with your burner, please visit http://www.dvdrhelp.com/dvdwriters to see what users think about the burner and media you are using.
(3) Make sure the firmware of your DVD burner is up to date. Most burning errors can be solved by updating firmware. You can download the latest firmware from the website of your DVD burner's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx. But please note: flashing your burner with incorrect firmware will also cause your burner doesn't work normally. So please be careful and make sure you have downloaded the correct firmware.

If the above ways still can't solve your problem, please click the button on the top and right of the main window, then click "Export log file" to export the log file of our program. Then send the exported file to support@magicdvdripper.com. We'll give you more help.

Q: Any quick Look Videos?
A: Yes! If you are a newer, here is a quick look video for you: Quick Look Videos

Q: I have more questions, what should I do?
A: Feel free to send your additional questions, bug reports or suggestions to support@magicdvdripper.com. Usually we'll reply to you in 1 business day. If you meet any problem when using our program, please describe your problem in detail. And please click the button on the top and right of the main window, then click "Export log file" to export the log file of our program. Then send the exported file to support@magicdvdripper.com.